• Confidentiality Policy

When visiting the site www.AlsaceProtection.com, O+ France (Alsace Protection) is led to collect personal data related to the user, who accepts without reserve the provisions of the Privacy Policy.

O+ FRANCE (Alsace Protection) puts in place all organizational, technical and physical means to ensure the confidentiality and security of personal data, in order to prevent their damage, deletion or access by unauthorized third parties.

We collect information during the validation of the order on our store.

 

What we collect and store

During your visit to the site, we track:

  • Products you've seen: we use these to, for example, display products you've recently seen
  • Location, IP address, and browser type: we use these to estimate taxes and shipping costs
  • Shipping address: we'll ask you to enter it to estimate shipping costs before you place your order, and to send the order to you!

We use cookies to track the contents of the shopping cart as you browse our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, payment/credit card information, and possibly account information such as login and password. This information will be used to:

  • Sending information about your account and order
  • Responding to requests, including refunds and complaints
  • Processing payments and preventing fraud
  • Set up your account for our store
  • Comply with any legal obligations, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we store your name, address, email, and phone number, which will be used to pre-populate order validation for future orders.

We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally required to continue to do so. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, email, and billing and shipping addresses.

We also store comments or notices, if you choose to send them.

 

Who from our team has access to the data

During the user's navigation on the alsaceprotection.com website, Alsace Protection automatically receives the following technical data: the internet protocol address (IP address) of the user's computer, the user's browser and operating system, the date and time of access to the alsaceprotection.com website, the source from which the user has connected to the alsaceprotection.com website


The processing of these data is done in accordance with the RGPD, in the legitimate interest of Alsace Protection in order to improve the stability and the functionalities of the alsaceprotection.com website.

The data will not be transmitted or used for any other purpose unless there are concrete suspicions of illegal use.

Members of our team have access to the information you provide. For example, store administrators and managers have access to:

Order information such as what was purchased, when and where it should be sent, and
Customer information such as your name, email address and billing and shipping information.

Our team has access to this information to process orders, process refunds and assist you.

 

What we share with others

We share data with third parties who help us manage our store orders and services; for example --

Payments

We accept payments through Stripe. When processing payments, certain data will be transmitted to Stripe, including information required to complete the payment, such as the total amount or billing information.

Please read Stripe's privacy policy for more details.

 

Purpose of Data Collection


This data is collected to fulfill one or more of the following purposes:


- To manage the user's access to and use of certain services available on the alsaceprotection.com website,
- To contact the user having issued an order,
- To carry out the operations relating to the management of the sales, the orders and/or the deliveries, invoicing, programs of fidelity, follow-ups of the relation with the customers, requests for information,
- To manage the user's access to certain pages of the site,
- To constitute a file of customers and users,
- To send information emails on its products, new products, promotions, news subject to the user's authorization,
- To make commercial statistics and of frequentation of the site.
- Organize games, contests or online promotional operations,
- To manage users' opinions on products or content.


For each data collection, Alsace Protection informs the user of the optional or mandatory character of the data collection and of the possible consequences of a lack of communication.

 

Recipients of the personal data collected


The collected data are intended for :

- Alsace Protection's employees authorized to answer to the above mentioned purposes;
- to the subcontractors involved in the management of the relationship between Alsace Protection and the user and especially for the delivery of the ordered products, the hosting of the data, the sending of communications. The subcontractors are subject to a confidentiality obligation and can only use the users' personal data in accordance with the contractual provisions and the applicable legislation;
- to a competent authority following a request for information if such disclosure is in accordance with, or required by, any law, regulation or legal or judicial process.


Apart from the cases stated above, Alsace Protection will not sell, rent, transfer or give access to third parties to the data collected without the customer's prior consent.


Some of the recipients of the customer's personal data may be located outside the European Union, especially in the case of a delivery outside the European Union, for the sole purpose of executing the sale of the products. The following safeguards have been taken to ensure a sufficient level of protection of personal data: (i) the country of the recipient(s) offers an adequate level of protection by decision of the European Commission; or (ii) the recipient(s) adheres to the principles of the "Privacy Shield"; or (iii) the transfer is framed, in accordance with the requirements of the European Regulation No. 2016/679/EU of April 27, 2016 (standard protection clauses adopted by the European Commission or the CNIL, binding corporate rules validated by the CNIL, code of conduct approved by the CNIL or certification issued by an accredited certification body).


Right of access and rectification


In accordance with the amended "Data Protection Act" of January 6, 1978, Regulation (EU) 2016/679 of April 27, 2016, known as the "General Data Protection Regulation", or any other normative provision that would supplement or replace it, the user whose personal data is collected has a general right of access, rectification, limitation and deletion of his data. Any user whose personal data is collected also has the right to object, on legitimate grounds, to the processing of his/her data.


Most of these rights can be exercised within the user's personal space. For example, if the user does not want to receive news and invitations from Alsace Protection (by phone, SMS, mail or e-mail), the user can indicate it via the link
link, to modify his choices by contacting Alsace Protection or, if necessary, by modifying the parameters of his online profile. It is the same if the user does not wish to receive news, invitations or promotional offers from Alsace Protection partners.


To contact Alsace Protection, the user can send his requests to the following addresses
- by email : contact@alsaceprotection.com 
- by post : Alsace Protection - 11 Route de Brumath, 67800, Hoenheim, FRANCE.

The concerned user will have to prove his identity by joining to his request a copy of his identity card and indicate in his email or letter his name and first name, and if necessary, the company name.


Alsace Protection will provide the Customer with an answer within one month.


If the answers provided by Alsace Protection are not satisfactory, the user will have the possibility to contact the CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07. If the user does not reside in France, and if he resides in another European country, he can contact his local Control Authority whose coordinates can be found at the following address: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

 

List of opposition to the telephone canvassing


The company O+ FRANCE (Alsace Protection), could be brought to collect your telephone coordinates, in particular for the management of your order. In accordance with our policy of personal data protection, your telephone number will not be communicated to third parties for commercial prospecting.

Thus, we inform you that you have the right to register on the Bloctel list of opposition to telephone canvassing on the site registration.bloctel.fr, in accordance with the provisions of Article L. 223-2 of the Consumer Code.


Duration of retention of personal data 


The personal data of the users of the site www.alsaceprotection.com having issued an order are kept for the time necessary to manage the said order and the commercial relationship. They will be kept for a period of three (3) years from the end of the commercial relationship relating to the last order issued by the user.


The data relating to users of the site www.alsaceprotection.com non-customers, will be kept for a period of three years from the last contact by the user. At the end of this three years period, Alsace Protection will be able to ask the user to confirm or deny his wish to continue receiving commercial solicitations.


Cookies


The alsaceprotection.com website may ask the user to accept cookies for statistical and display purposes.

A cookie is a file generated by the server of the website that is visited.
It contains several pieces of data that are stored on the user's computer in a file that the server accesses to read and record information. Some parts of the website cannot be functional without the acceptance of cookies by the user. The period of validity of the consent given in this context is a maximum of thirteen months. The user can deactivate cookies through the settings in his browser software.


Intellectual property


The content of the website alsaceprotection.com is the exclusive property of the company editor of the website except for the elements belonging to other partner companies or authors. Any use, reproduction, distribution, marketing, modification of all or part of the site alsaceprotection.com without permission of the publisher, is prohibited and may result in actions, including judicial, as provided by the Code of Intellectual Property and the Civil Code.


Modification of the Privacy Policy


Alsace Protection may periodically update this Privacy Policy. By continuing to use the alsaceprotection.com website after the revisions come into effect, the user will accept the revisions and agree to comply with them.

 


Responsible for the Website:


In accordance with Article 6 of the Law 2004-575 of June 21, 2004 for confidence in the digital economy, the person responsible for the website accessible at www.AlsaceProtection.com is :

O+ FRANCE S.A.S.

Simplified joint stock company with variable capital

With a subscribed capital of 1 000 € and a minimum capital of 1 000 €.


Head office : 11, Route de Brumath 67800 HOENHEIM
815 185 012 RCS STRASBOURG - APE 4690Z
Phone : +33 (0)3 88 50 30 52
E-mail : contact@oplusfrance.com

Website : www.OplusFrance.com

President : Mrs. Martine AMRHEIN.

 

OUR LATEST OFFERS

OUR GENERAL TERMS OF SALE

OUR CONFIDENTIALITY POLICY

LEGAL NOTICES

OUR REFUND POLICY

OUR SHIPPING POLICY

LOGO OXOU

WE ARE PART OF THE OXOU GROUP.

COPYRIGHTS ALSACE PROTECTION. ALL RIGHTS RESERVED. 2021.

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