• LEGAL TERMS, CONDITIONS AND PRIVACY

Privacy Policy

O+ FRANCE recognizes and respects the importance of customers' privacy and security. To guarantee our customers a safe and confidential shopping experience, O+ FRANCE uses STRIPE Secure to safeguard their personal information. More specifically, STRIPE Secure actively employs Secure Sockets Layer, SSL, technology on the credit card and personal information pages of our website. SSL technology functions by managing server and client authentication, and encrypting both server and client communication. This means that STRIPE Secure encrypts your credit card information and keeps it safe by routing payment only to O+ FRANCE. Your credit card information is never stored or visible to O+ FRANCE when you purchase online. Due to this safety feature, each time you place an order online, you will need to provide your credit card information.

To check or verify the security of your connection, please click on the STRIPE Secure logo found at the lower right-hand side of our home page. By clicking on STRIPE's logo, it will take you to their website and instantly detect malware, phishing and SSL activation. If STRIPE Secure detects "no malware or malicious links found," "no phishing detected," and "valid SSL certificate detected," that means your connection is secure and you can place your order online without worry or apprehension. To further ensure a secure connection, when you access the "checkout" page (where sensitive information is entered), you will notice the first characters of the URL, uniform resource locator (web address), will change from "http" to "https." The change in the address denotes a secure IP address.

Some browsers and firewalls do not permit communication through secure servers. If you access O+ FRANCE through an insecure connection you will not be able to place an order online. If you cannot access our shopping cart, please print out our order form and place your order by phone at +33 3 88 50 30 52.

HOW DOES O+ FRANCE USE MY INFORMATION?

When you make a purchase from O+ FRANCE, we use the information you provide to us (name, address, phone, etc.) to process your order. We do not share or sell this information to third parties. All information is considered private and confidential, and is only used to help us better serve you and improve your shopping experience while online with O+ FRANCE. All credit card numbers are routed through STRIPE Secure and are never visible to O+ FRANCE for online purchases.

USE OF COOKIES:

O+ FRANCE uses a browser feature known as a cookie. A cookie is a simple file that stores your personalized information on your hard drive so you don't have to re-enter it a second time when revisiting our website. Cookies help to improve and personalize your shopping experience by increasing our web pages responsiveness and decreasing time between downloading as you browse or surf through our website.

ABOUT CREDIT CARD TRANSACTIONS

Can I safely transmit information such as credit card numbers?

You can enter your credit card number on a secure (https) form and transmit the form over the Internet to a secure server without risk of an intermediary obtaining your credit card information. The security features offered by your web browser technology protects commercial transactions, as well as all other communications, from misappropriation and fraud that could otherwise occur as information passes through the internet.

Furthermore, with SSL implemented on both the client and server, your internet communications are transmitted in an encrypted form. Information you send can be trusted to arrive privately and unaltered to the server you specify (and no other).

SSL uses authentication and encryption technology. For example, your browsers export implementation of SSL (U.S. government approved) uses a high-grade, 128-bit key size. The encryption established between you and a server remains valid over multiple connections, yet the effort expended to defeat the encryption of one message cannot be leveraged to defeat the next message.

Your browser and secure servers deliver server authentication using signed digital certificates issued by trusted third parties known as certificate authorities, via STRIPE Secure. A digital certificate verifies the connection between a server's public key and the server's identification (just as a driver's license verifies the connection between your photograph and your personal identification.) Cryptographic checks, using digital signatures, ensure that information within a certificate can be trusted.

If you have any questions concerning our privacy and security policy, we can be reached by email at contact@oplusfrance.com or by telephone at: +33 3 88 50 30 52.

Terms and Conditions

This Privacy Policy governs the manner in which O+ FRANCE collects, uses, maintains and discloses information collected from users (each, a "user") of the www.alsaceprotection.com website ("site"). This privacy policy applies to the site and all products and services offered by O+ FRANCE.

Personal Identification Information

We may collect personal identification information from users in a variety of ways. This may include but is not limited to the following:

  • When users visit our site
  • When users register as a customer
  • When users place an order

By visiting our site, users recognize and acknowledge that they may be asked for their name, email address, mailing address, phone number and credit card information.

Users May Visit Our Site Anonymously.
We collect personal identification information from users only if they voluntarily submit such information to us. Users retain the right to refuse to supply personal identification information. This may, however, prevent them from engaging in certain site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information includes browser name, the type of computer being used and technical information about a user's means of connection to our site. Technical information about a user's means of connection can include the operating system, Internet service providers and similar information.

Web Browser Cookies

Our site may use web browser cookies to enhance a user's experience. A user's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about the user. A user has the option to set their web browser to refuse cookies or to be alerted when cookies are being sent. If a user chooses to do this, they should be aware that some parts of the site may not function normally.

How We Use Collected Information

O+ FRANCE collects and makes use of users' personal information for the following purposes:

To Improve Customer Service

Our aim is to effectively respond to your customer service requests and support needs in a timely and professional manner.

To Personalize Your User Experience
We may use information in the aggregate to understand how our users, as a group, use the services and resources provided on our site.

To Improve the Functionality of Our Site
We continually strive to improve our website products and offerings based on the information and feedback that we receive from you.

To Send Periodic Emails
The email address users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related products or service information, etc. If at any time a user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel. This is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create a completely secure environment for users.

Sharing Your Personal Information
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third Party Websites
Users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

Changes to This Privacy Policy
O+ FRANCE retains the right to update this privacy policy at any time. When we do, we also revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information that we collect. As a user, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us
If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact us at:

O+ FRANCE
www.oplusfrance.com

contact@alsaceprotection.com

contact@oplusfrance.com

How do I make a return?

First, please read our return policy to verify that your purchase is eligible for a return. If your purchase does qualify for a return. You will receive a response in 1-2 business days.

What is O+ FRANCE's return policy?

If your return is the result of a shipping error on our end, O+ FRANCE will refund the entire purchase amount and return shipping costs. However, O+ FRANCE is not responsible for re-shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box.

Your satisfaction is our top priority. Please read our full return policy:

  • All returns must have a return authorization number.
  • Returnable products may be returned up to 30 days after delivery.
  • Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
  • All parts and accessories must be included and in original packaging.
  • Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
  • If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
  • Return orders are subject to a restocking fee. See fee structure below.
  • If your return is the result of a defective product or shipping error, O+ FRANCE will refund the entire purchase amount and return shipping costs.
  • Some products are non-returnable. See below for details.
  • Items that leave the U.S.A. are non-returnable.
  • Warranties may be voided on items that leave the U.S.A.
  • Wire transfer fees are non-refundable.
  • We cannot guarantee delivery for international orders. We will submit claims to the shipping source on all orders that are not received. We will not reprocess orders until a resolution and refund is received from the shipping source.

Which products are non-returnable?

We would love to process every return that comes our way because we understand that a return can result from a simple mistake, change in diagnosis and more; however, due to health and safety concerns, we cannot take back everything.

Some items by their nature are simply non-returnable. In fact, some items will state in their description that they are non-returnable. Other non-returnable products are defined below:

  • Opened personal care items.
  • Oxygen concentrators (Find out if you're eligible for our buy-back program).
  • All men's health items, including erection pumps, tension bands, and incontinence clamps.
  • Raised toilet seats and commodes.
  • Shower chairs.
  • Transfer benches.
  • Toilet frames.
  • Toilet risers.
  • Mattresses.
  • All special order (*sp) items.
  • All custom items (EZ Ramps, Cut-to-order, Span-America Mattresses, et cetera).
  • All clearance items.
  • Anything opened, used, or tried-on.
  • Custom wheelchairs.
  • Opened cases.
  • Bulk orders.
  • Body Up Evolution Transfer Lift Chair.
  • Celox Dressings
  • Silipos Brand Items
  • Smart Caregiver Products
  • Pacey Cuffs
  • Health Smart Products
  • All items by Surgical Appliance and Truform.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg rests are not included with wheelchairs unless specified.

How long does it take to receive a refund?

Provided you have followed the instructions from the Returns Department, and the policy above, you should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (7 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days.)

How do I receive a call tag?

When you are shipping a return, you will either receive a return shipping label or a call tag. Call tags may take up to 10 business days to arrive. If your return is the result of our error, O+ FRANCE will cover the shipping charges for your returned product and refund the full amount of purchase. Repackage the item in the original packaging and wait for Fed Ex or UPS to bring you a shipping label. Attach the shipping label to the return and deliver it to UPS or Fed Ex.

How do I receive a return authorization number?

O+ FRANCE will provide you with an RA number via email. If you do not have an email address, we will make other accommodations. Write this number on your label affixed to your package. The RA number must be placed on the package before your package is picked up by the shipper or postal service.

What is the warranty on my purchase?

Should you need help in obtaining a manufacturer's warranty service for an item you purchased from O+ FRANCE, please call 1-800-397-5899 and speak with the returns department. We will help you obtain the service covered under your manufacturer's warranty.

If you have a concentrator that needs repair and is under warranty, O+ FRANCE can provide a machine for your use while your concentrator is being repaired. We will ship the machine to you, and once you receive your machine back, you will be responsible for shipping our loaner unit back to us.

Restocking Fees

Any product that you purchase may be subject to a restocking fee. Listed below includes, but not limited to, a list of vendors that charge a restocking fee.

Exchanges:

Due to the amount of different manufacturers we work with, all with their own returns policies, we do not offer exchanges. If you wish to exchange a product simply set-up a return with us and then place a new order for the preferred item.

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